TAP Business Class review

Why You Should NOT fly with TAP Business Class?

Hey my dear Aviator,

Flying Business Class is indeed exclusive and special. Nobody wants to fly cramped up in Economy on a long-range flight! Once you have tasted the comfort of flying upfront, you don’t ever want to fly in the back anymore.

 (So my advice: Do not ever taste the sweet cheery of Business Class) NO just kidding: You should if you have the chance to! However, the pandemic has changed a lot about this service class. So here is why you should not fly with TAP Business Class.

TAP Business Class review

Airbus A330-900neo

My First time with TAP Air Portugal 🛫

I have flown numerous times on short-haul flights with TAP Air Portugal, which is a member of Star Alliance. In the beginning of 2022 it was m  first time to experience their Business Class service on a flight to Cancún in Mexiko. I was very excited for this flight since flight reports differed a lot online. So I was eager to come to my own opinion, especially because it was their new Business Class service on board an Airbus A330-900neo. Unfortunately, I had to find out that not only was I surprised, I was also very disappointed.

TAP Business Class review
TAP Business Class review

TAP Business Class A330-900neo

Why Should You Not Fly TAP Business Class

Business Class Crew 👩🏼‍✈️👨🏼‍✈️

They were present but not really attentive.  Most of them are very friendly but you could feel that they were not really enjoying their job. This always makes me kind of sad to see. Of course, I am taking lots of photographic content during the flight. I am an aviation blogger and I always respect the privacy of other passengers. But what I don’t like is when a crew member approaches me right after boarding to tell me that it is not allowed to take photos without greeting me.  Why not say: “Hello, welcome on board. Thanks for being a passenger in Business Class. Please try to avoid disturbing other passengers while taking photographs!”.  I would then have felt a little differently towards them.

Please bear in mind this is my personal opinion of this specific flight. The crew makes a huge impact on the experience, so it could be that the crew is totally different on the next flight. Indeed it was the case on the return flight. I definitely felt much more welcomed on board.

TAP Business Class review

Onboard Service 🍽

Service? Which service? The soft products in Business Class (service, food, drink amenity kits, etc.) make such a huge impact on the overall experience. The service only took place to an absolute minimum. There was no boarding drink. I don’t know if it is connected to the pandemic situation or the harsh cost-saving program of TAP. Many airlines have been impacted by the ongoing crisis.

Maybe it is a combination of several things.  However, before the flight, the flight attendants were running up and down the aisle like crazy. So reducing passenger interaction cannot be the reason. 

In general, they were not very attentive during the flight. I either had to call them or go to the galley to get a drink. It was very seldom that they came to me to ask me if I would like anything else. 

AND OMG! It took them so long to start with the service after the takeoff. Especially since they did not offer a boarding drink. 1,5 hours passed before they served the first drink. I think that is not acceptable.


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Ein Beitrag geteilt von Patrick Biedenkapp | Captain (@pilotpatrick)

Lounge 🛋

TAP offers a lounge at their hub in Lisbon, Portugal. However, there is only one lounge, which is situated at the Schengen side of the airport. After arriving at Lisbon airport from Berlin I had about 2 hours between the flights. So plenty of time to visit the lounge. Since I did not receive any information about TAP’s service, I just followed the signs to the international departures. I passed passport control and then I looked out for a lounge but I could not find one. The staff at the gate informed me that I had to exit and go back to the Schengen side. All in all, it would take 30 minutes in total, which would leave me a maximum of 30 minutes in the Business Class lounge. So I decided to wait for boarding at the gate. #FAIL

HERE is what you can do during a layover in Lisbon: What To Do In 24 Hours In Lisbon – My Highlights

TAP Business Class review

Food and Drinks 🥂

The pandemic cannot be the reason why the food is not tasty and so limited. It shocked me that the food menu was almost the same as on the short-haul flight to Lisbon. The portions were extremely small and the crew was not able to offer small snacks on a 10-hour flight. 

What shocked me the most: They did not have Champagne on board! #ultimatefail. Instead, they served sparkling wine which was offered as Champagne by the crew. This service should belong to a Business Class experience, like the wings to an aeroplane.

TAP Business Class review
TAP Business Class review

Looking out for that Champagne.

Why Should you fly with TAP Business Class?

Not everything was disappointing, of course. Additionally, I like to exaggerate a bit, I know. There are some great aspects as to why you should fly with TAP in Business Class. 

The New Seat 💺

Onboard the A330-900neo, TAP offers their latest Business Class seat by the brand Recaro. The overall design and layout looks very appealing and modern. You feel comfortable right away. The seating layout 1-2-1, which grants aisle access from every seat, is fantastic. For passengers who travel alone, I recommend the seat which is directly at the window because it offers the most privacy. The seats in the middle, which are close together, are great for couples. However, you do not have a window. The forward cabin is not very big which gives an exclusive feeling.

TAP Business Class review

Seats in the middle are ideal for couples.

TAP Business Class review

More privacy at the window seat.

Ticket price 🎟

The ticket price was definitely one reason why I booked this flight connection to Cancún. One round trip was 1850€ – a very reasonable price for the length of the flight. I use google flights search, as you can select a calendar that shows you the cheapest fares. This is very useful when you are flexible with your travel dates.

A330-900neo ✈️

To fly with the brand new A330-900neo is another reason you should fly with them. It is a mid-size widebody with the lowest seat-mile costs. Designed to be efficient on any sector length, the A330-900 reduces fuel consumption and CO2 emissions by 25% compared to previous generation aircraft. You can feel it is a brand new aircraft. Another big plus of this aircraft model is that TAP offers free Wifi for messaging. Data packages are expensive on the other end.

TAP Business Class review

Would I fly with TAP again?

I would say yes in this case as the ticket price is reasonable. 1850 € for a round trip from Berlin to Cancún is okay when you consider an economy ticket is around 800 € which means per way it is 500 € more in Business Class. Due to the pandemic and the cost-saving program of TAP you pay for the seat, the extra baggage allowance, the lounge access, the priority boarding and not for the service, food and drinks on board. 

I hope you find my blog post: “Why Should You NOT fly with TAP Business Class?” helpful for your future travels. Do not forget to like it and leave a comment below. 

Happy and safe landings!

Your PilotPatrick